1. Introduction & Scope of Application
This Refund & Return Policy outlines the terms and procedures for processing refunds related to product purchases and sales campaigns conducted on our website. By placing an order and making payment, you confirm that you have read, understood, and agreed to comply with all provisions of this policy.
This policy applies to all customers purchasing on our website, aiming to ensure transparency, fairness, and the legitimate rights of all parties involved.
2. Refunds & Returns for Product Purchases
Customers may request a return or refund for product purchases in the following cases: manufacturing defects, damage during transportation, incorrect product delivery, or products that remain unused and in their original condition.
- Refund/return requests must be submitted within 07 days from the date of receipt.
- Products must remain intact with original seals, labels, and packaging.
- Customers are required to provide complete order information for verification purposes.
Once a valid request is confirmed, refunds will be processed within 05–10 business days via the original payment method or as otherwise agreed by both parties.
3. Non-refundable Cases
Refunds or returns will not be accepted in the following situations:
- Products that have been used or damaged due to customer fault.
- Custom-made, personalized, or made-to-order products.
- Products purchased under promotional, discounted, or special sales campaigns where returns are explicitly excluded (as announced in advance).
- Refund/return requests submitted after the specified time limit.
In such cases, our decision shall be final.
4. Refunds & Returns for Sales Campaigns
For sales campaigns conducted on the website, refund and return policies will be applied according to the specific terms published on each campaign page. Customers are advised to carefully review conditions regarding timelines, quantities, promotions, and return policies before placing an order.
- Orders placed under sales campaigns are processed and paid according to standard procedures.
- Certain campaigns may not allow returns or refunds, except in cases of defective or incorrectly delivered products.
- Specific campaign terms shall take precedence.
If no specific provisions are stated, the general refund and return policy of the website shall apply.
5. General Terms & Support Contact
We reserve the right to amend or update this Refund & Return Policy at any time to align with operational requirements and applicable laws. Any changes shall take effect upon publication on the website.
- Shipping costs (if any) are non-refundable, except in cases caused by our fault.
- Refund processing time may be affected by bank procedures or payment service providers.
- For any questions regarding refunds or returns, please contact our customer support team.
- Email: htx.vunart@gmail.com
- Phone: 038 837 1992
- Address: Van Phuc Silk Preservation Center, 16 Pho Lua Street, Van Phuc, Ha Dong, Hanoi, Vietnam